Air Canada and Great Customer Service

Air Canada and abundant chump account calm in one sentence? Is it possible? Did it in fact happen?

I am here, abiding as flies to…..well, you apperceive what I mean; I am cogent you I afresh accomplished some of THE best chump account from Air Canada; and it was during the Christmas holidays.

Have they assuredly got it together? Has Mr. Rovinescu, President and CEO of AC, brought alternating an era of absolutely caring, compassionate, and blithesome employees? Abiding as flies to…well, you apperceive what I mean; it absolutely seems AC is aerial in the appropriate direction.

My ancestors and I flew on AC, admitting Jazz, from Edmonton, Alberta to Houston, Texas during the Christmas holidays. From the check-in and aboideau agents at Edmonton International Airport, to the animated faces of the flight attendants, our flight could not accept gone any smoother.

The acknowledgment cruise was area AC absolutely shone through. Upon check-in at Houston, we were abreast our AC flight was delayed by a brace of hours. Our flight was to yield us from Houston to Calgary and again on to Edmonton. Being the adeptness traveller I am (savvy = ex-Air Canada employee) I accomplished that our affiliation in Calgary was traveling to be missed. I bound telephoned AC anxiety to re-book us on a afterwards flight. I was abreast that the two actual flights from Calgary to Edmonton that black area full, but, they would re-book us for the next morning flight. Now here’s area things can get complicated – with who is paying for an brief auberge break due to a misconnect. But first, let me continue…..

The aircraft accustomed into Houston two hours delayed from appointed departure. During our adjournment the aboideau abettor was advisory and accessible with any questions cartage asked. If the boarding began the aboideau abettor aboveboard bidding her apologizes on account of AC for the adjournment of the aircraft. Already onboard the aircraft the flight accessory bidding her apologizes for the delayed flight, and already we were akin at 35,000 anxiety the captain came over the intercom with his apologizes and account of the delayed aircraft (sick aboriginal administrator – harder to acquisition backup during the holidays – ah-ha not acclimate accompanying so AC pays for brief hotel). Here’s area it absolutely gets exciting…complimentary drinks on the flight aback to Canada!

Upon landing in Calgary, armed with some aqueous courage, my ancestors and I are accessible to annihilate the aboriginal dragon that denies us a paid auberge night stay. But alas, no allegation for fatigued swords as AC is accessible and cat-and-mouse (with smiles) for the inconvenienced cartage from Houston. Auberge anxiety accept been arranged, shuttle is alfresco waiting, and meal vouchers for supper and breakfast are handed out (with smiles).

The auberge was apple-pie and comfortable, the aliment tasty, and we had a acceptable night’s rest. In the morning we were presented with the next challenge, we were abreast the shuttle from the auberge to the airport was absolutely booked. The auberge board abettor abreast us that a auto had been ordered for us and that AC will acquittance us the auto charge. REALLY? AC will acquittance the auto allegation because the shuttle’s full? We’ll see…

Once the auto deposited us at the airport, auto cancellation in hand, my bent accomplice walks over to the AC ticketing counter, explains our bearings and presents the auto receipt. The iTune arena in my arch as I watch: “sorry we cannot accord you a acquittance for the taxi, but actuality is the abode in Montreal to address a letter and ask for a refund.” However, to my abruptness and shock, my accomplice meets us at the check-in band up with a acclaim agenda answer that the admission abettor did not accept banknote to accord for the acquittance but if we access in Edmonton to yield the agenda to a admission abettor and they will acquittance us our fare. We access Edmonton, I go to the admission abettor and abiding as flies to…well, you apperceive what I mean; money refunded.

Being an ex-Canadian Airlines/Air Canada abettor bent in the merger, I saw both the central and alfresco of an black workforce, cartage and dim lit future. Now, seven years afterwards abrogation Air Canada, I accept a altered 30,000 bottom appearance of the airline.

Reading Air Canada’s chump relations website, it says “we wish to advance a accord with our customer’s…” Afterwards this bland ride with Air Canada, I am boring but surely, as flies to…well, you apperceive what I mean; alteration my opinion.